Both capacity management and availability management can be conducted proactively and reactively.


They can be conducted either while a service or application is in the design and testing stage or when the service or application is live.

a) Explain the roles and tasks of the capacity management team and the availability management team in both the proactive and reactive stages of the service or application.

b) Provide THREE reasons why it is better to use processes proactively than reactively, explaining the benefits of each reason.

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