You work for an organisation that has teams in several countries around the world and uses several different languages.


At the moment, support for these teams is poor and there is no dedicated support function that they can contact.

a) Describe THREE options for introducing dedicated support, including the support team(s), their location(s), and their responsibilities.

b) Prepare a report for your manager describing the advantages and disadvantages of each support option you have considered, providing a clear recommendation stating why this is your preferred solution

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