You have been appointed to the role of Service Delivery Manager in your organisation and your first task is to prepare a service catalogue.

Question

a) Explain what is meant by a service. Your answer should explain this from both the service provider’s perspective as well as the service consumer’s perspective.

b) Describe what is meant by a business service catalogue and explain how it differs from a technical service catalogue.

c) Outline the contents of a service catalogue entry for the Payroll service listing the main headings you would include for the benefit of the business users.

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