The service development and service support teams at a small university are finding it increasingly difficult to recruit and retain staff with appropriate skill sets. As the manager of both teams, you are increasingly concerned by this trend.


a) In a memorandum to the Chief Executive, discuss why you believe the problem exists and provide THREE policy options which could be used to resolve the situation. You should state any assumptions which you make.

b) Develop a detailed implementation plan for ONE of the options. The plan should include mechanisms for measuring the success, or otherwise, of the policy.

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